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DfT

Attitudes towards train services

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Description

Data about public attitudes towards train services, collected by the Department for Transport. This dataset provides insights into user perceptions and behaviours related to train travel.

Policy areas
Transport
Update cadence
Ad hoc
Subject area
Transport Statistics
Publisher
Department for Transport
Published
10 November 2012
Data files
File Type Size
Methods of travel used in the previous 12 months ods —
Time taken to walk or get bus to nearest railway station ods —
Whether used a train or not in the previous 12 months ods —
Whether used a short distance train or not in the previous 12 months ods —
Frequency of short distance train travel in the previous 12 months ods —
Purpose of short distance train journeys in previous 12 months ods —
Recent experience of short distance train services versus expectations ods —
Change in short distance train use over in the previous 12 months ods —
Ratings of aspects of short distance train services, by user status (including 'don't know' responses) ods —
Ratings of aspects of short distance train services, by user status (excluding 'don't know' responses) ods —
Basis for reasoning of attitudinal responses ods —
Features of short distance train services that users most value or consider in need of improvement ods —
Reasons for not using short distance train services (more often) ods —
Improvements to encourage infrequent users to use short distance train services (more often) ods —
Opinion on whether short distance train services have changed/will change over the past or next two years ods —
Whether used a long distance train or not in the previous 12 months ods —
Frequency of long distance journeys in the previous 12 months, by mode ods —
Purpose of long distance train journeys in the previous 12 months ods —
Reasons for using train for long distance journeys ods —
Attitudes towards, and experiences of long distance train services ods —
Ways to pass time on a long distance train service ods —
Reasons for not using train for long distance journeys (more often) ods —
Improvements that would encourage greater use of train for long distance journeys ods —
Opinions on the number and range of train tickets ods —
Ratings of ticket features (including DK responses) ods —
Ratings of ticket features (excluding DK responses) ods —
Main method of purchasing rail tickets ods —
Awareness of smart tickets for rail journeys ods —

Data files last checked: 28 May 2026

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